Resetting your password

Lost or forgotten your password? Set a new password:

1. On the login screen, click the Forgot password. Click here link.
2. Enter your username in the Enter your User Name field. (You need your username and secret answer in order to reset your password. If you have lost or forgotten these, please contact Customer Service.)
3. Click on the Submit Username button. The secret question you selected when registering is displayed.
4. Enter your license number in the License Number field.
5. Select your license state from the list of states in the License State Code field.
6. For additional identification purposes, you may optionally enter your Tax Identification Number and Service Office Zip Code in those text boxes.
7. Enter a new password in the Enter new password field Remember, your password:
• Must be between eight and 15 characters
• Must contain at least one number
• Cannot contain more than two repeating characters
8. Re-type the new password in the Confirm new password field.
9. Click the Validate Secret Answer button.
10. The Password Changed screen confirms that the password has been changed. Click the Please click here to go back to login page link to login.

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Signing on to DOT